Return and Refund Policy
Return and Refund Policy of mfllondon
At mfllondon, we are committed to providing our customers with outstanding service and an enjoyable shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.
No Refund for Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.
Return Shipping Costs
Customers are responsible for the shipping costs associated with return shipments. mfllondon does not reimburse return shipping fees and is not liable for any expenses incurred during the return process. Please refer to our general terms and conditions for further information.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. Returns will not be accepted after this period. Please ensure you adhere to this timeframe to qualify for a return.
Exchanging Sale Products
Sale items cannot be exchanged, even in cases of incorrect sizing. Please make sure to select the correct size before completing your purchase.
100% Guarantee on Defective Items
We provide a full guarantee on all defective items. If a product exhibits manufacturing faults, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, please send an email to info@mfllondon.com. Once your return is approved, you will receive detailed instructions on how to complete the return process.
Obligation to Provide a Return Form
Returns submitted without a completed return form cannot be processed. Please ensure that you include the completed return form with your shipment to guarantee proper processing of your request.
Conclusion
At mfllondon, we go to great lengths to ensure our customers' satisfaction. By adhering to our return and refund policy, we guarantee that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service at info@mfllondon.com.