Terms and Conditions
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: The period within which the consumer can exercise their right of withdrawal.
Consumer: The natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
Day: Calendar day.
Continuous transaction: A distance contract relating to a series of products and/or services, for which the supply and/or purchase obligation is spread over a certain period.
Durable data carrier: Any means that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: The consumer’s option to withdraw from the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person who offers products and/or services remotely to consumers.
Distance contract: A contract concluded within the framework of an organized system by the entrepreneur for remote sales of products and/or services, whereby only one or more remote communication techniques are used up to and including the conclusion of the contract.
Remote communication technique: A means that can be used to conclude a contract without the consumer and entrepreneur being physically present in the same space simultaneously.
General Terms and Conditions: These General Terms and Conditions of the entrepreneur.
Article 2 – Identity of the Entrepreneur
Business Name: MFLLondon
Chamber of Commerce Number: 77490320
Trade Name: OB Services
VAT Number: NL003199018B63
Customer Service Email: info@mfllondon.com
Business Address: Keekstraat 14
Article 3 – Applicability
These general terms and conditions apply to every offer from MFLLondon and to every distance contract and order concluded between MFLLondon and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the contract is concluded that the general terms and conditions can be viewed at MFLLondon and that they will be sent to the consumer free of charge upon request.
If the distance contract is concluded electronically, the text of these general terms and conditions, contrary to the previous paragraph, may be made available electronically to the consumer in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated where the general terms and conditions can be accessed electronically and that they will be sent electronically or otherwise free of charge upon request.
If specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and the consumer can always rely on the applicable provision that is most favorable to them in the event of conflicting conditions.
If one or more provisions in these general terms and conditions are wholly or partially null and void or are annulled at any time, the contract and these conditions will otherwise remain in effect, and the relevant provision will be replaced by a provision that approximates the original intent as closely as possible in mutual consultation.
Situations not covered by these general terms and conditions must be assessed ‘in the spirit’ of these general terms and conditions.
Uncertainties about the interpretation or content of one or more provisions of these terms should be interpreted ‘in the spirit’ of these general terms and conditions.
Article 4 – The Offer
If an offer has a limited validity period or is made under conditions, this will be explicitly stated in the offer.
The offer is non-binding. MFLLondon is entitled to change and adjust the offer.
The offer includes a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If MFLLondon uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind MFLLondon.
All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the contract.
Every offer contains such information that it is clear to the consumer what rights and obligations are associated with the acceptance of the offer, in particular:
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The price, excluding clearance fees and import VAT, which are the customer's responsibility.
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Any shipping costs.
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The manner in which the contract is concluded and which actions are necessary for this.
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Whether or not the right of withdrawal applies.
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The method of payment, delivery, and execution of the contract.
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The period for acceptance of the offer, or the period within which MFLLondon guarantees the price.
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The cost of remote communication if they differ from the basic rate.
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Whether the contract is archived after its conclusion and, if so, how it can be consulted by the consumer.
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The way in which the consumer can check and, if necessary, correct the information provided before concluding the contract.
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The possible languages in which the contract can be concluded in addition to Dutch.
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The codes of conduct MFLLondon has committed to and how the consumer can consult these codes electronically.
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The minimum duration of the distance contract in the case of a continuous transaction.
Article 5 – The Contract
The contract is concluded at the moment the consumer accepts the offer and meets the corresponding conditions.
If the consumer has accepted the offer electronically, MFLLondon will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the consumer can dissolve the contract.
If the contract is concluded electronically, MFLLondon will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, MFLLondon will take appropriate security measures.
MFLLondon may, within legal frameworks, ascertain whether the consumer can meet their payment obligations, as well as all those facts and factors that are important for the responsible conclusion of the distance contract. If MFLLondon has good reasons not to enter into the contract based on this investigation, it is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
Every contract is concluded under the suspensive condition of sufficient availability of the relevant product.
Article 6 – Right of Withdrawal
When purchasing products, the consumer has the right to dissolve the agreement without stating reasons within 30 days. This cooling-off period starts on the day after the consumer or a designated representative, as communicated to the entrepreneur, receives the product.
During the cooling-off period, the consumer must handle the product and packaging with care. They should only unpack or use the product to the extent necessary to determine whether they wish to keep it. If the consumer exercises their right of withdrawal, they must return the product, including all supplied accessories and, if reasonably possible, in its original condition and packaging, following the reasonable and clear instructions provided by MFLLondon.
If the consumer wishes to exercise their right of withdrawal, they must notify MFLLondon within 30 days of receiving the product. The consumer must communicate this in writing via email. After notifying MFLLondon, the consumer must return the product within 30 days. The consumer must prove that the returned goods were sent on time to the original place of dispatch, which may also be directly to our supplier in China. Proof of shipment, such as a shipping receipt, may be required.
If the consumer does not notify MFLLondon within the timeframes mentioned in paragraphs 2 and 3, or if the product is not returned, the purchase is final.
Article 7 – Costs in Case of Withdrawal
If the consumer exercises their right of withdrawal, all return shipping costs are the responsibility of the consumer. This includes the cost of returning the item to its country of origin, which in this case is our supplier in China.
If the consumer has made a payment, MFLLondon will refund the amount as soon as possible, but no later than 30 days after the withdrawal. This refund is subject to the condition that the product has been received by MFLLondon or that conclusive proof of complete return has been provided.
Article 8 – Exclusion of the Right of Withdrawal
MFLLondon may exclude the right of withdrawal for certain products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if MFLLondon has clearly stated this in the offer, or at least in time before the contract is concluded.
Exclusion of the right of withdrawal is only possible for products:
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That have been made according to consumer specifications.
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That are clearly personal in nature.
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That cannot be returned due to their nature.
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That can spoil or age quickly.
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Whose price depends on fluctuations in the financial market over which MFLLondon has no influence.
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That are single newspapers or magazines.
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That are audio or video recordings and computer software whose seal has been broken by the consumer.
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That are hygiene products whose seal has been broken by the consumer.
Exclusion of the right of withdrawal is only possible for services:
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Related to accommodation, transport, catering, or leisure activities to be carried out on a specific date or during a specific period.
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That have begun with the consumer’s explicit consent before the cooling-off period has expired.
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Related to betting and lotteries.
Article 9 – Pricing
During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.
In deviation from the previous paragraph, MFLLondon may offer variable prices for products or services whose prices depend on fluctuations in the financial market and over which MFLLondon has no influence. These dependencies and the fact that the stated prices are guide prices will be mentioned in the offer.
Price increases within 3 months after the conclusion of the agreement are only allowed if they result from legal regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only allowed if MFLLondon has stipulated this and:
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These are the result of legal regulations or provisions; or
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The consumer has the right to terminate the agreement with effect from the day the price increase takes effect.
The place of delivery is determined by Article 5, first paragraph, of the Dutch Turnover Tax Act 1968, meaning it takes place in the country where transport begins. In this case, delivery occurs outside the EU. As a result, import VAT and clearance fees will be collected by the postal or courier service from the recipient. Therefore, MFLLondon does not charge VAT.
All prices are subject to printing and typographical errors. MFLLondon is not liable for the consequences of printing and typographical errors. In the event of an incorrect price due to such an error, MFLLondon is not obligated to deliver the product at the incorrect price.
Article 10 – Conformity and Warranty
MFLLondon guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of reliability and/or usability, and existing legal provisions and/or government regulations on the date of the agreement.
A warranty provided by MFLLondon, a manufacturer, or an importer does not affect the legal rights and claims the consumer can assert against MFLLondon based on the agreement.
Any defects or incorrectly delivered products must be reported to MFLLondon in writing within 30 days of delivery. The products must be returned in their original packaging and in new condition.
The warranty period offered by MFLLondon matches the manufacturer’s warranty period. However, MFLLondon is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
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The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties.
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The delivered products have been exposed to abnormal conditions, treated carelessly, or used contrary to the instructions from MFLLondon and/or on the packaging.
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The defect is wholly or partially the result of regulations that the government has imposed or will impose regarding the nature or quality of the used materials.
Article 11 – Delivery and Execution
MFLLondon will take the greatest possible care in receiving and executing product orders.
The place of delivery is the address provided by the consumer to MFLLondon.
Subject to what is stated in Article 4, MFLLondon will execute accepted orders with due speed but no later than 30 days unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified within 30 days after placing the order. In this case, the consumer has the right to dissolve the agreement free of charge and may be entitled to compensation.
If the agreement is dissolved according to the previous paragraph, MFLLondon will refund the amount paid by the consumer as soon as possible, but no later than 30 days after dissolution.
If delivery of an ordered product proves impossible, MFLLondon will make an effort to offer a replacement item. The consumer will be informed clearly and understandably that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of returning a replacement item are at the expense of MFLLondon.
The risk of damage and/or loss of products rests with MFLLondon until the moment of delivery to the consumer or a designated representative unless expressly agreed otherwise.
Article 6 – Right of Withdrawal
When purchasing products, the consumer has the right to dissolve the agreement without stating reasons within 30 days. This cooling-off period starts on the day after the consumer or a designated representative, as communicated to the entrepreneur, receives the product.
During the cooling-off period, the consumer must handle the product and packaging with care. They should only unpack or use the product to the extent necessary to determine whether they wish to keep it. If the consumer exercises their right of withdrawal, they must return the product, including all supplied accessories and, if reasonably possible, in its original condition and packaging, following the reasonable and clear instructions provided by MFLLondon.
If the consumer wishes to exercise their right of withdrawal, they must notify MFLLondon within 30 days of receiving the product. The consumer must communicate this in writing via email. After notifying MFLLondon, the consumer must return the product within 30 days. The consumer must prove that the returned goods were sent on time to the original place of dispatch, which may also be directly to our supplier in China. Proof of shipment, such as a shipping receipt, may be required.
If the consumer does not notify MFLLondon within the timeframes mentioned in paragraphs 2 and 3, or if the product is not returned, the purchase is final.
Article 7 – Costs in Case of Withdrawal
If the consumer exercises their right of withdrawal, all return shipping costs are the responsibility of the consumer. This includes the cost of returning the item to its country of origin, which in this case is our supplier in China.
If the consumer has made a payment, MFLLondon will refund the amount as soon as possible, but no later than 30 days after the withdrawal. This refund is subject to the condition that the product has been received by MFLLondon or that conclusive proof of complete return has been provided.
Article 8 – Exclusion of the Right of Withdrawal
MFLLondon may exclude the right of withdrawal for certain products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if MFLLondon has clearly stated this in the offer, or at least in time before the contract is concluded.
Exclusion of the right of withdrawal is only possible for products:
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That have been made according to consumer specifications.
-
That are clearly personal in nature.
-
That cannot be returned due to their nature.
-
That can spoil or age quickly.
-
Whose price depends on fluctuations in the financial market over which MFLLondon has no influence.
-
That are single newspapers or magazines.
-
That are audio or video recordings and computer software whose seal has been broken by the consumer.
-
That are hygiene products whose seal has been broken by the consumer.
Exclusion of the right of withdrawal is only possible for services:
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Related to accommodation, transport, catering, or leisure activities to be carried out on a specific date or during a specific period.
-
That have begun with the consumer’s explicit consent before the cooling-off period has expired.
-
Related to betting and lotteries.
Article 9 – Pricing
During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.
In deviation from the previous paragraph, MFLLondon may offer variable prices for products or services whose prices depend on fluctuations in the financial market and over which MFLLondon has no influence. These dependencies and the fact that the stated prices are guide prices will be mentioned in the offer.
Price increases within 3 months after the conclusion of the agreement are only allowed if they result from legal regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only allowed if MFLLondon has stipulated this and:
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These are the result of legal regulations or provisions; or
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The consumer has the right to terminate the agreement with effect from the day the price increase takes effect.
The place of delivery is determined by Article 5, first paragraph, of the Dutch Turnover Tax Act 1968, meaning it takes place in the country where transport begins. In this case, delivery occurs outside the EU. As a result, import VAT and clearance fees will be collected by the postal or courier service from the recipient. Therefore, MFLLondon does not charge VAT.
All prices are subject to printing and typographical errors. MFLLondon is not liable for the consequences of printing and typographical errors. In the event of an incorrect price due to such an error, MFLLondon is not obligated to deliver the product at the incorrect price.
Article 10 – Conformity and Warranty
MFLLondon guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of reliability and/or usability, and existing legal provisions and/or government regulations on the date of the agreement.
A warranty provided by MFLLondon, a manufacturer, or an importer does not affect the legal rights and claims the consumer can assert against MFLLondon based on the agreement.
Any defects or incorrectly delivered products must be reported to MFLLondon in writing within 30 days of delivery. The products must be returned in their original packaging and in new condition.
Article 12 – Duration Transactions: Duration, Termination, and Renewal
Termination
The consumer may terminate an indefinite contract for the regular delivery of products (including electricity) or services at any time, with due observance of the agreed termination rules and a notice period of no more than one month.
The consumer may terminate a fixed-term contract for the regular delivery of products (including electricity) or services at the end of the fixed period, with due observance of the agreed termination rules and a notice period of no more than one month.
The consumer may:
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Terminate the agreements mentioned above at any time without being restricted to termination at a specific time or period.
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Terminate at least in the same way as the contract was entered into.
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Always terminate with the same notice period as the entrepreneur has stipulated for themselves.
Renewal
A fixed-term contract for the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed term.
An exception applies to agreements for the regular delivery of daily, news, and weekly newspapers and magazines, which may be automatically renewed for a maximum of three months, provided the consumer can terminate the renewed agreement with a notice period of no more than one month.
A fixed-term contract for the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer can terminate at any time with a notice period of no more than one month.
A trial or introductory subscription for the regular delivery of newspapers and magazines is not automatically renewed and ends automatically after the trial period.
Duration
If a contract has a duration of more than one year, the consumer may terminate it at any time after one year, with a notice period of no more than one month, unless fairness and reasonableness prevent termination before the end of the agreed duration.
Article 15 – Disputes
Contracts between MFLLondon and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law, even if the consumer resides abroad.